Shipping & Returns

 

 

Shipping

Maru Design GmbH offers free shipping in Switzerland and Liechtenstein as of CHF 50. International orders are subject to a flat shipping fee of CHF 35.

All orders will be processed within 1-2 working days and delivered by Swiss Post within 2-3 working days for standard delivery, 2-3 weeks for standard+ delivery and 4-5 weeks for extended delivery, as indicated at time of order. For international orders, an additional week or more may be required for delivery (depending COVID restrictions, current local post office workload, etc).

You will receive a separate email when your order has been shipped.

The reason for variation in delivery periods is due to some items being custom made by the designers and shipping from its country of origin in Europe. We thank you for your patience and understanding!

 

Exchanges & returns

All exchanges and returns of ordered products must be arranged by contacting [email protected] within 14 (fourteen) days. In case the customer has not made any contact to return or exchange the goods within 14 days, Maru Design GmbH reserves the right not to accept a returned product. All returned products must be in their original condition and original packaging. A refund or an exchange is provided when Maru Design GmbH determines that all terms are fulfilled.

Returned shipments lost during shipping will not be refunded.